So the text service is live and it will be interesting to see how it is used. Text messaging is to some extent an old technology as it has been in common usage for at least 10 years but I think it is one of the best forms of communication technology that there is or ever will be. It is simple, effective and used by almost everyone. I don't think it's use as part of the enquiry service will have a mass take up but I think there will be some use and also it is important to provide choice and convenience. If you have a question then the quickest and simplest way to get an answer is to text particularly if you are on the move.
The use of text as an incoming service also addresses another important issue which is the overwhelming amount of information that is 'pushed' at students. Day be day the amount of communication is increased and we are at the tipping stage of information overload. This is being recognised by institutions and universities and communications policies and practices are high up on the agenda for review. But by providing a service that students can easily access but 'pull' when required has a certain appeal.