Monday 10 September 2012

Student Information Points - up and running

Today our new Student Information Points (SIPs) 'went live' and went very well too.
First an update from last week - the SIP in the main library entrance was finished off with the new parts added to the front and side of the counter, the computers for staff and for students installed and the printer and the banners, posters, leaflets etc. all in place. The only thing we didn't have were seats which are still on order so we borrowed some from the library. (pictures to follow)

The other SIPs at Kings Buildings (Science and Engineering) were also finished off. I'm really pleased with the one at JCMB as it was put together very quickly. We are using laptops to start with and the wifi coverage is good.

The 'mobile flexible' site on the ground floor of the new library is great and will give us a presence in the new building and also let us pilot a roadshow type service.

The SIPs team have been brilliant - they are enthusiastic and helpful. They are all efficient and clever and nice - what more could you ask for? It's early days yet, we have existed as a team for less than a month and it is a different sort of challenge managing a new team and new service.

So today, we opened and at 9.00am almost immediately we have students coming to ask questions. It is the first day of Freshers week so lots of students have just arrived and are keen to get started finding their way around. We anticipate that we will have lots of enquiries at the beginning regarding finding places, services and departments. Also issues like matriculation, ID cards and accessing computers.
I haven't checked exactly how many enquiries we had today and we are still working on how we are going to log or record them but it was approximately 300 which is a great start.

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